Agentforce is Salesforce's platform for AI agents that understand a request, plan the steps and take actions in your Salesforce data and processes, such as updating records or routing cases, with people in charge.

What are AIforce and SIforce?

AIforce, announced at Dreamforce 2026 and renamed SIforce in October 2026, is Salesforce's way of bringing Salesforce to wherever people work, including inside Claude and Slack, with Agentforce agents underneath.

Where should a company start with Salesforce AI?

With one frequent, rule-based, low-risk job, such as answering common service questions or routing cases. Give the agent read-only access first, keep a person approving, and measure the hours saved before expanding.

Who is the Salesforce AI Guy?

Chitiz Agarwal: founder of Techila Global Services, a Salesforce Summit Partner, and leader of the Bareilly Trailblazer Community Group. He writes and speaks about making Salesforce AI work in real businesses.

Salesforce AI

Salesforce AI, from the field.

Plain-English guides to Agentforce and Salesforce AI from someone who implements it: how agents work, what they cost, what to build first, and what each announcement actually changes for you.

Free toolAgentforce pricing calculatorFlex Credits, cost per conversation and per resolved case, the cheapest way to pay, and the people time you get back. Built on Salesforce's rate card.

Guides and takes

2 Nov 2026 · Salesforce AISalesforce Workbench: How to Use It Safely (No Undo)Salesforce Workbench explained for admins and developers: run SOQL, export data, retrieve metadata and follow the safety rules most people skip.8 min
31 Oct 2026 · Salesforce AIHow to Debug a Salesforce Flow: Fix Common ErrorsHow to debug a Salesforce Flow step by step: use debug mode, add fault paths, read debug logs and stop error emails. Fixes for the errors admins hit.10 min
30 Oct 2026 · Salesforce AISalesforce Rune Technologies Acquisition: Edge AgentsThe Salesforce Rune Technologies acquisition takes AI into places with no signal. What Agentforce customers should ask their account team this week.4 min
29 Oct 2026 · Salesforce AISalesforce Omni-Channel: Setup, Routing and MistakesSalesforce Omni-Channel explained: setup steps, queue-based vs skills-based routing, how it works with Agentforce agents, and a pre-launch checklist.9 min
28 Oct 2026 · Salesforce AISlack Code API: Who Governs Your Coding Agents?The Slack Code API lets coding agents work in team channels. Decide who governs what they can touch in your Salesforce orgs before devs wire them in.4 min
28 Oct 2026 · Salesforce AIDataWeave Playground: 10 Transformations to PractiseLearn how to use the DataWeave playground, then practise 10 copy-paste transformations with input, script and output, tied to MuleSoft interview tasks.10 min
26 Oct 2026 · Salesforce AIWhat Is Slackbot? Slack's AI Agent and How to Roll It OutWhat is Slackbot? Plain-English guide to the AI agent in Slack: old vs new, what it does with Salesforce data, and a checklist before you switch it on.7 min
22 Oct 2026 · Salesforce AISalesforce AI Consultant: What They Do and When to HireWhat does a Salesforce AI consultant do? Learn the four jobs, when an admin can do it alone, and when to hire one before you spend on agents.6 min
22 Oct 2026 · Salesforce AISalesforce Agentforce Partner: 10 Questions Before You SignChoosing a Salesforce Agentforce partner? Ask these 10 questions on proof, data, guardrails, cost and handover before you sign a statement of work.6 min
21 Oct 2026 · Salesforce AISalesforce Developer Interview Questions 2026: 15 Answers15 Salesforce developer interview questions for 2026 with answers: Apex, triggers, async jobs and security, with code and official doc links.8 min
21 Oct 2026 · Salesforce AISalesforce Field Service Voice to Form: Audit FirstSalesforce Field Service Voice to Form, Guided Experience and headless setup put AI on the technician's phone. Audit your data capture first.4 min
21 Oct 2026 · Salesforce AISalesforce Admin Interview Questions & Answers 2026Salesforce admin interview questions and answers for 2026, from fresher to senior: security, Flow, data, Agentforce, plus what a hiring founder looks for.12 min
20 Oct 2026 · Salesforce AISalesforce Braze Acquisition: Agents Get a VoiceThe Salesforce Braze acquisition ($5.66B) gives Agentforce a real-time messaging layer. What Marketing Cloud customers should check before it closes.4 min
20 Oct 2026 · Salesforce AISalesforce Loops Acquisition: Dashboards Get AgentsThe Salesforce Loops acquisition pushes Tableau from dashboards towards analytics that explain and act. Here's what it means for your data and agents.4 min
20 Oct 2026 · Salesforce AIOrder of Execution in Salesforce, Explained Simply (2026)Order of execution in Salesforce explained simply: the official sequence in a table, real code, and interview-ready answers from fresher to senior.13 min
19 Oct 2026 · Salesforce AIAgentforce Pricing 2026: Flex Credits Rate Card ExplainedAgentforce pricing from Salesforce's Flex Credits rate card: $0.10 per action, $2 per conversation, per-user licences and the per-call metering coming next.7 min
19 Oct 2026 · Salesforce AIWhat is Agentforce? A plain-English guide for 2026Agentforce explained in plain English by a Salesforce Summit Partner: how agents work, what they cost and what to build first.6 min
19 Oct 2026 · Salesforce AIWhat Is SIforce? Salesforce's AIforce Rename ExplainedSalesforce renamed AIforce to SIforce on 9 October 2026. See what changed, what didn't, and the November billing change that matters more.4 min

Salesforce AI talks

For Salesforce events, Trailblazer Community Groups and leadership teams. Proposals on offer, not past talks.

All talks

Agentforce in the Real World: What Works, What Breaks and What It Costs

A practitioner's view of Salesforce AI beyond the keynote demos: where Agentforce and AI agents deliver today, where projects stall, how the new usage-based pricing changes the maths, and how to get from pilot to production with people in charge.

Salesforce customers, admins, architects, Trailblazer Community Groups and Salesforce events

Salesforce AI for Business Leaders: From Agentforce to the AI-Native Enterprise

What Salesforce's AI really is once the product names change — Agentforce, AIforce, SIforce — and what it means for a business: the decisions leaders should make now, the operating-model changes AI agents need, and how to measure the outcome.

CIOs, CROs, COOs and leadership teams running on Salesforce

Quick answers

What is Agentforce?: Agentforce is Salesforce's platform for AI agents that understand a request, plan the steps and take actions in your Salesforce data and processes, such as updating records or routing cases, with people in charge.
What are AIforce and SIforce?: AIforce, announced at Dreamforce 2026 and renamed SIforce in October 2026, is Salesforce's way of bringing Salesforce to wherever people work, including inside Claude and Slack, with Agentforce agents underneath.
Where should a company start with Salesforce AI?: With one frequent, rule-based, low-risk job, such as answering common service questions or routing cases. Give the agent read-only access first, keep a person approving, and measure the hours saved before expanding.
Who is the Salesforce AI Guy?: Chitiz Agarwal: founder of Techila Global Services, a Salesforce Summit Partner, and leader of the Bareilly Trailblazer Community Group. He writes and speaks about making Salesforce AI work in real businesses.