How much does Agentforce cost per action?

At list price, a standard or custom Agentforce action uses 20 Flex Credits in production. Flex Credits cost $500 per 100,000, so an action is $0.10. A voice action uses 30 credits ($0.15). In sandboxes the rates are 16 and 24 credits. Negotiated discounts and included credits change your real rate.

How do I estimate Agentforce cost per conversation?

Count the actions an agent takes in a typical conversation (looking up a record, updating a case, replying) and any prompt templates it runs, multiply by their credit rates, then by $0.005 per credit. A four-action conversation with one basic prompt is 82 credits, about $0.41. Then divide by the share of conversations the agent actually finishes to get the cost per resolved conversation.

Is $2 per conversation cheaper than Flex Credits?

Usually not, for typical agents: a conversation needs more than 20 actions before Flex Credits cost more than $2. But the choice is per org, not per agent, because Salesforce says Flex Credits and Conversations can't run in the same org. The calculator compares whole-org setups for that reason.

What is the $2 per resolution price?

It's the Help Agent resolution rate: 400 Flex Credits ($2) per interaction Salesforce's Help Agent resolves, with no charge in sandboxes. It applies to Help Agent, not to every service agent, so check how your contract defines a resolution.

Do unused Flex Credits roll over?

No. Salesforce's rate card says Flex Credits must be used before the Order End Date on your order form, with no rollover. That's why the calculator adds a safety buffer instead of rounding far up, and why it subtracts the credits your edition already includes.

Will Salesforce charge for agents calling its APIs?

Salesforce plans to meter successful MCP and API calls made by registered agents as Headless Platform Interactions, in production orgs only, with 30 days' notice before metering starts. Ordinary API integrations aren't affected. The multiplier is still listed as TBA, so the calculator treats it as a what-if you can set yourself.

Salesforce AI · Free tool

Agentforce pricing calculator

Work out what your Agentforce agents will cost in Flex Credits, what each conversation and each resolved case costs, which way of paying is cheapest, and how much people time you get back. Built on Salesforce's own rate card, dated 31 August 2026.

Rates checked 19 October 2026 · List prices · Your order form wins

1. Your contract

CurrencySalesforce's list prices for credits and conversations in each currency.

Discount on Flex Credits

0 for list price. Use your negotiated rate if you have one.

Credits already includedCore, Advanced and Max Sales Cloud editions include Flex Credits per org per year.

Safety buffer

Extra credits above the forecast. Unused credits expire at your order end date.

People cost per hour

USD

Fully loaded (salary, benefits, overheads), in USD. Used for the savings.

2. Your agents

Who uses it

ChannelActions: 20 credits each.

Conversations a month

Actions per conversation

Each step the agent takes: look up a record, update a case, send a reply. Most agents take 2-8.

Prompt templates it runsPrompt Builder templates the agent calls, by tier.

Prompts per conversation

Finished without a person

Share the agent completes on its own. Be honest: pilots often start at 30-60%.

Minutes by hand today

min

How long a person takes to do one of these.

Minutes when it hands over

min

A person's time on a case the agent escalates (with context).

Sandbox test actions a month

Testing before go-live: 16 credits per action in sandboxes.

Credits per conversation: 82
Cost per conversation: $0.41
Cost per resolved: $0.68
Flex Credits a month: $2,210

3. Other Flex Credit usage (optional)

Slackbot standard actions a month

40 credits each, per workspace

Slackbot advanced actions a month

200 credits each

Leads worked a month (Sales)

400 credits per lead worked

Speech to text, hours a month

150 credits per hour

Text to speech, million characters

6,000 credits per million

Translation, million characters

4,000 credits per million

Personalization, thousand decisions

100 credits per thousand

Data 360 (a month)

Data 360 draws on the same credits, with cheaper volume tiers after 300k, 1.5M and 12.5M credits per usage type each month. Most agent projects use some Prep, Unification and Queries; skip this if you don't use Data 360.

Prep (million rows)

40 credits per unit at base tier

Unification (million rows)

75,000 credits per unit at base tier

Segmentation (million rows)

50 credits per unit at base tier

Activation (million rows)

60 credits per unit at base tier

Zero-Copy Sharing-Out (million rows shared)

60 credits per unit at base tier

Queries (million rows)

3 credits per unit at base tier

Unstructured Processing (MB)

150 credits per unit at base tier

Intelligent Processing (MB)

600 credits per unit at base tier

Streaming Pipeline (million rows)

3,500 credits per unit at base tier

Real-Time Pipeline (million events, API calls & actions)

250,000 credits per unit at base tier

Code Extension (compute units)

40 credits per unit at base tier

Outside agents calling Salesforce (Headless 360)

Salesforce will meter successful MCP and API calls by registered agents as Headless Platform Interactions, in production orgs only, with 30 days' notice. Ordinary API integrations aren't affected. The multiplier is still “TBA” on the rate card, so this is a what-if.

Registered agent calls a month

Assumed credits per call

Not published. Try 1, 5 or 20 to see the range.

A year$30,500

Flex Credits to budget a year

$30,500

6,100,000 credits (61 × 100k) · $2,542 a month

Credits used a year: 5,304,000
Included already: 0
People hours saved: 8,800 h
Net saving a year: $233,500

Every $1 on credits returns about $8.66 in people time, on your assumptions.

Which way to pay, per agent (a month)

Agent	Flex Credits	Conversations	Help Agent	Per user
Customer service agent	$2,210 ✓	$10,000	$6,000	n/a

Flex Credits for employee agents include the $5 Agentforce User License per user. Help Agent resolutions apply to Salesforce's Help Agent only. Per-user add-ons are unmetered and priced in USD. ✓ = cheapest for that agent.

For the whole org (a year)

Flex Credits and Conversations can't run in the same org, so compare whole setups:

Everything on Flex Credits$30,500
Credits for all agents, bought in 100k packs, used before your order end date.
Conversations for customer agents + per-user add-ons for employees$120,000
Customer agents at $2 per conversation, with no Flex Credits in the org.

How the maths works

1. Credits per conversation. Each action an agent takes and each prompt template it runs uses a fixed number of Flex Credits, set by usage type on Salesforce's rate card. Actions dominate: a typical agent spends 20 credits per step and only 2-16 per prompt.

2. Credits to money. Flex Credits list at $500 per 100,000 (£400, €500, A$700), so one credit is $0.005 at US list. Your discount, if any, comes off that.

3. What to buy. Monthly credits × 12, minus what your edition already includes (500,000 for Core, 1,000,000 for Advanced, 2,750,000 for Max, per org per year), plus a safety buffer, rounded up to 100k packs. Unused credits expire at your order end date. Going over isn't penalised: Salesforce bills extra usage at your contracted rate, monthly in arrears.

4. The other ways to pay. $2 per conversation for customer-facing agents (not in the same org as Flex Credits); $2 per Help Agent resolution; $125 per user per month for the unmetered Sales, Service, Field Service and Operations add-ons ($150 for Industries); and the $5 Agentforce User License, whose usage is metered on Flex Credits.

5. The return. People time today (volume × minutes by hand) minus the time still spent on cases the agent hands over, valued at your hourly cost, minus the credits. It's only as good as your minutes and resolution rate, so start with honest numbers from a pilot.

Not included: Data 360 storage and licences, implementation, Salesforce licences you already pay for, taxes, and the Headless Platform Interaction rate until Salesforce publishes it.

The rate card, in plain numbers

US list prices at $0.005 per credit. From the Flex Credits Rate Card updated 31 August 2026.

Usage type	Credits (production)	US list	Sandbox credits
Standard or custom action · per action	20	$0.10	16
Voice action · per action	30	$0.15	24
Basic prompt (or Starter, your own LLM) · per prompt	2	$0.01	2
Standard prompt · per prompt	4	$0.02	4
Advanced prompt · per prompt	16	$0.08	16
Help Agent resolution · per resolved interaction	400	$2	0
Leads worked (Sales) · per lead	400	$2	320
Slackbot standard action · per action	40	$0.20	–
Slackbot advanced action · per action	200	$1	–
Speech to text · per hour	150	$0.75	150
Translation · per million characters	4,000	$20	4,000
Headless Platform Interaction · per registered-agent MCP/API call	TBA	TBA	Not metered

Questions people ask

How much does Agentforce cost per action?: At list price, a standard or custom Agentforce action uses 20 Flex Credits in production. Flex Credits cost $500 per 100,000, so an action is $0.10. A voice action uses 30 credits ($0.15). In sandboxes the rates are 16 and 24 credits. Negotiated discounts and included credits change your real rate.
How do I estimate Agentforce cost per conversation?: Count the actions an agent takes in a typical conversation (looking up a record, updating a case, replying) and any prompt templates it runs, multiply by their credit rates, then by $0.005 per credit. A four-action conversation with one basic prompt is 82 credits, about $0.41. Then divide by the share of conversations the agent actually finishes to get the cost per resolved conversation.
Is $2 per conversation cheaper than Flex Credits?: Usually not, for typical agents: a conversation needs more than 20 actions before Flex Credits cost more than $2. But the choice is per org, not per agent, because Salesforce says Flex Credits and Conversations can't run in the same org. The calculator compares whole-org setups for that reason.
What is the $2 per resolution price?: It's the Help Agent resolution rate: 400 Flex Credits ($2) per interaction Salesforce's Help Agent resolves, with no charge in sandboxes. It applies to Help Agent, not to every service agent, so check how your contract defines a resolution.
Do unused Flex Credits roll over?: No. Salesforce's rate card says Flex Credits must be used before the Order End Date on your order form, with no rollover. That's why the calculator adds a safety buffer instead of rounding far up, and why it subtracts the credits your edition already includes.
Will Salesforce charge for agents calling its APIs?: Salesforce plans to meter successful MCP and API calls made by registered agents as Headless Platform Interactions, in production orgs only, with 30 days' notice before metering starts. Ordinary API integrations aren't affected. The multiplier is still listed as TBA, so the calculator treats it as a what-if you can set yourself.

Sources

Salesforce Flex Credits Rate Card, updated 31 August 2026.
Salesforce Agentforce pricing: credit packs, conversations, per-user prices, buying models and the no-mixing rule.
Salesforce Ben, 24 September 2026: metering of registered agents' MCP and API calls.
Read the full explainer: Agentforce pricing explained.

Want a second pair of eyes on your Agentforce cost model?

Chitiz Agarwal and the team at Techila Global Services, a Salesforce Summit Partner, design and implement Agentforce agents. Bring your numbers.

An independent estimate, not a quote. Not affiliated with or endorsed by Salesforce. Salesforce, Agentforce and Slack are trademarks of Salesforce, Inc.